Frequently Asked Questions

Everything you need to know about your COCOMO beauty experience.

Are your products 100% authentic?

Absolutely. At COCOMO, we source directly from authorized distributors and the brands themselves to ensure every product is 100% genuine and fresh.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.

What is your return policy?

We offer a 14-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on opened beauty items.

Do you ship internationally?

Currently, we ship to select countries. Please check our shipping page during checkout to see if your location is eligible for international delivery.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How can I check the shelf life of my products?

All products feature a Period After Opening (PAO) symbol, which looks like an open jar with a number. This indicates how many months the product remains effective after being opened.