Returns & Exchanges

At COCOMO, we want you to love your beauty routine, which is why we offer a 30-day return policy for unused and unopened products. If you are not completely satisfied with your purchase, our team is here to ensure a smooth exchange or refund process.

1

Initiate Your Request

Log into your COCOMO account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Pack with Care

Place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund or store credit.

3

Label and Ship

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our beauty experts inspect the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing